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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop effective workplace relationships
   • Identify individual responsibilities in relation to workgroup members
   • Clarify individual and workgroup responsibilities with work team
   • Participate in informal meetings and information sharing with workgroup
   • Request and apply feedback from supervisor on individual practices
2. Improve workgroup processes
   • Support team members to meet workgroup goals
   • Contribute to workgroup goals and tasks according to organisational requirements
   • Share work-related information with workgroup according to organisational policies and procedures
   • Plan strategies for team performance improvement with workgroup
3. Resolve issues, problems and conflict
   • Identify advantages of differences in values and beliefs between workgroup members
   • Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards
   • Identify potential workgroup issues, problems and conflicts encountered in the workplace
   • Seek assistance from supervisor to address problems and conflicts that arise
   • Suggest possible ways of dealing with identified workplace issues

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

work with a group to achieve an objective on at least two occasions and address at least one identified problem or conflict on each occasion.

In the course of the above, the candidate must:

distinguish individual responsibilities from workgroup responsibilities

demonstrate the ability to:

support team members

communicate according to the cultural and linguistic requirements of the individual

act on constructive feedback

use communication channels to share information

cooperate and contribute to team goals

identify improvement opportunities

identify problems and conflicts and address them according to organisational and ethical policies and procedures.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational and ethical standards, policies and procedures that relate to own work role

team responsibilities and duties and their relationship to individual responsibilities and duties

organisational policies and procedures relating to workplace discrimination and bullying

personal values and beliefs including their importance in the development of relationships

communication channels used to communicate in work teams including:

team meetings

one-on-one interactions with individual team members

emails

instant messaging

calls

key problems and conflicts arising in workgroup contexts

methods of resolving team problems including referral to relevant organisational personnel

conflict resolution techniques.

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